OUR SERVICES

VIRTUAL PHONE RECEPTIONIST

Achieve Your Goals

Our live virtual phone receptionist will answer each and every phone call and email that your business receives. We will answer your phones during and after hours, initiate live chat services (optional), or complete a web-based form to request that a call be returned immediately. We will answer general questions about your business, give directions, screen calls, and when necessary, patch important calls to you wherever you are. The role of is the same as an in-house receptionist but only it’s going to cost you far less. Every call is recorded with contact name, phone number, email address, reason for the call, and any other specifics that you require.

CUSTOMER SERVICE

Expert Guidance

Our live agents will provide information to customers in response to inquiries about your client’s products and services, troubleshoot customer issues, and take payments and answer billing questions to name a few. They possess persuasive and friendly verbal communications skills for the purpose of educating customers and imparting critical information in an easy to understand format. They are trained to actively listen for the purpose of determining customer needs and problem solving with the intent of keeping customers for the long-term.

INSIDE SALES

Grow Your Business

As an Inside Sales Agent, our team will be responsible for receiving and proactively contacting prospective customers by telephone. Six Twenty One will be responsible for: • Scheduling appointments for service Scheduling appointments for outside inspectors to meet with new business prospects/customers • Answering customer service calls • Closing new business sales • Back up the Administrative Specialist for special account adjustments